FREQUENTLY ASKED QUESTIONS 

Delivery
How much is the charges and time frames? Here's a summery of all our delivery types and options.

Delivery type 

Charges 

Time Frame 

Free Shipping

Free (by selected Brands)

  • Please allow 24-48 hours for order processing by sellers and brands on SgVeganMarket.com.
  • For orders on high demand, please allow for at least 14 days for products to arrive. 

Standard Shipping

Free delivery on orders $50 or over.

$7.95 for orders up to $49.99

  • 7-14 business days for International Shipping.
  • For orders on high demand, please allow for at least 14 days for products to arrive.
  • SOME ORDERS MAY BE DELAYED DUE TO COVID-19. WE APPRECIATE YOUR UNDERSTANDING
  • Please consider that shipping times may vary depending on your location.

Got more questions? Read our returns and exchanges FAQ.

We are proud to offer international shipping services. However, we are unable to ship:

  • There are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
  • For food orders, only packaged tight-sealed food could be delivered worldwide (exclude perishable food such as cakes, ice cream, frozen food, etc.)
  • For food orders, typically we only deliver in Singapore.
  • For packaged tight-sealed food, it could be delivered worldwide
  • Exclude perishable food such as cakes, ice cream, frozen food, etc.

Please allow 24-48 hours for order processing by vendors on SgVeganMarket.com. Once your order is processed, it will be shipped out. For orders on high demand, please allow for at least 14 days for products to arrive. SOME ORDERS MAY BE DELAYED DUE TO COVID-19. WE APPRECIATE YOUR UNDERSTANDING.

Please consider that shipping times may vary depending on your location.

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

Max delivery time* – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

When order parcels are shipped, we email tracking numbers to customers but sometimes due to free shipping, tracking is not available.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at [email protected]

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at [email protected] and we will do our best to help you out.

Buyer Protection

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Reward Points

Say hello to your all-access community and rewards experience! It's free to join, and every S$1 spent earns a point that gets you closer to your next exciting perk.

Accumulate your points to unlock more awesome rewards in our Silver and Gold tiers.

Are you ready for an exciting journey?

Get 1 point for every S$1 spent per order

Earn points by

Points

Join our community when an account is created

50

Daily login

1

Daily visit

1

Member anniversary reward

50

Review products

10

Use your points to purchase products on SgVeganMarket! Or redeem your points to enjoy special rewards and exciting perks!

In the following instances points are NOT going to be paid out:

  • You are not logged in when placing an order.
  • The order was paid using points.

Didn't find what you need? No Problem! Ask your question and support team will respond as soon as possible.